Sky: Remote control from the receiver defective
Most people like to sit on the couch and watch TV. With Sky you have even more programs and films to choose from. Here's what to do if your remote control suddenly stops working.
Remote control from Sky loaner defective
If the remote control of your Sky loaner has broken, you should contact Sky. Since Sky gives a guarantee on its devices, you should receive a new free remote control.
- Call the hotline and describe your problem. The Sky staff will surely send you a new remote control home free of charge. This will take a few days as the remote comes in the mail. You will also be asked to send the broken remote control to Sky.
- Since you have a loaner from Sky and pay a fee for it, you have to return your loaner to Sky after you have finished and the remote control should then be functional.
Damage to the remote control through your fault
- However, if the damage to your remote control was caused by you, Sky may not assume the damage. Since you have to send the defective remote control to Sky, Sky can determine gross abuse. In this case, you will have to pay for the new remote control.
- If necessary, you can then report the damage to your liability insurance and see whether it will take over it. To do this, you should first pay in advance and ask for an invoice from Sky so that you can then present it to your insurance company. If the damage is covered, your liability insurance will reimburse you for the amount.
Sky receiver - this is how you react in the event of a defect
If your Sky receiver stops working, you have several options, ...
Better to contact Sky to get a new remote control for your receiver because employees can see exactly which device you have and which remote control you use require. It is not infrequently the case that multi-function remote controls from the trade are not recognized by the receiver.
