Forgot your Sky youth protection PIN

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One of the most important settings at Sky for families is the youth protection PIN. If you forget it, don't worry, you will get it again.

Forgot your PIN - no problem

The protection of minors at the broadcaster Sky and its online video library Snap is a pre-block. This affects various programs that, according to the FSK, are not suitable for young people under 16 or under 18. If you want to see this program, you have to enter the youth protection PIN.

In the event that you should have forgotten the Sky's youth protection PIN, there are two ways to get it back and continue to guarantee youth protection.

You received a cover letter together with the SmartCard. The youth protection PIN is located under the gray scratch-off area on this letter. Find this letter and you have the PIN.

If you have changed it as recommended, writing will of course be of no use to you. Call Sky Customer Service. You will be assigned a new PIN under the number 0180 6 11 00 00.

Sky's customer service hotline costs 20 cents from a landline and a maximum of 60 cents from a mobile network.

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Use protection of minors at Sky

The buttons on your remote control or the picture from your television may look different to the following pictures.

1. Call up the service menu. Press the "Menu" button on the remote control of the receiver.

Press the " menu" key.
Press the "menu" key. © Roswitha Gladel
2. View selection. On the screen a selection appears.
Selection on the screen
Selection on the screen © Roswitha Gladel
3. Use arrow keys. Use the arrow keys to select "Service Menu" and press "Enter" or "OK".
Navigate with the arrow keys
Navigate with the arrow keys © Roswitha Gladel
 3. Call up Change PIN code. Now select the option "Parental control PIN" or "PIN code change" and press "Ok" again.
Call up the point of protection of minors
Call up the point of protection of minors © Roswitha Gladel
3. Enter new PIN. Now type in the PIN number that you received from Sky or that you found. Now enter a new number twice.
Use the numeric keys to enter the code
Use the numeric keys to enter the code © Roswitha Gladel
4. Save new code. Exit the menu by pressing the "Enter" or "OK" key. Saving takes place automatically.
Leave the menu with Enter
Leave the menu with Enter © Roswitha Gladel
After these steps, Sky's child protection is still activated and can only be bypassed by entering the new PIN so that you can see all programs.
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