VIDEO: Dolce Gusto no longer works

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If your Dolce Gusto capsule coffee machine no longer works, this can have several causes.

How to descale if the Dolce Gusto no longer works

  • Basically, you should descale your Dolce Gusto regularly.
  • Depending on where you live, the water can be more or less calcareous. If your water is soft, you should finish your Dolce Gusto after approx. Descale 1,600 preparations. If, on the other hand, the water is medium-hard, you will have to dispense the Dolce Gusto after approx. Descale 900 preparations. With hard water this will be after approx. 450 preparations recommended.

How to descale correctly:

  1. Use any commercially available descaler or the Nescafé Dolce Gusto liquid descaler.
    2. Descale Dolce Gusto - that's how it works

    No question about it - a Dolce Gusto is a real asset to every household. In order to …

  2. No capsule should be inserted. Put the lever down and place a vessel under the sink.
  3. Press the switch for at least five seconds, then the descaling program starts.
  4. Now put the lever on the hot water position and let the liquid run for 45 seconds.
  5. Flip the switch again and after another five minutes press the lever on cold water.
  6. Let the water run again for 45 seconds. Wait five minutes and repeat the entire process with fresh water.
  7. Turn the machine off and on again.
  8. You can now prepare your coffee as usual.

Other possible causes of problems with the Dolce Gusto

  • If you find that no more coffee is coming out of the coffee capsules, the pores could be clogged.
  • Use the enclosed needle to clean the hollow mandrel of the Dolce Gusto. How to clean up clogged pores.

Interesting facts about Dolce Gusto

  • Does the Dolce Gusto work coffee machine still not after following the instructions above, contact the support at free of charge Nescafé Dolce Gusto or dial the telephone number 0800-3562348 (as of May 2012).
  • At Dolce Gusto they will be happy to help you if the machine no longer works. Many problems can be solved quickly over the phone.
  • If Dolce Gusto Support was unable to resolve your problem, check whether the machine is still under warranty. If so, send them to the seller or directly to Nescafé Dolce Gusto.
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