VIDEO: DHL: Cancel online franking

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On the one hand, the option to post your DHL postage using online franking is extremely practical and time-saving, but it is If you have made a mistake and would like to cancel this online franking, you must take the following steps note.

Cancel incorrect postage

  • If you have made an incorrect selection for DHL online franking, you can cancel it directly with DHL by means of a revocation.
  • DHL gives you one month to cancel. However, they must be in writing, i. H. object to your booked online franking via email, fax or letter.
  • If you would like to send your cancellation by post, the address is: Deutsche Post AG, Product Management DHL Parcel - Private Customers, Charles-de-Gaulle Str. 20, 53113 Bonn. Otherwise you can also send an e-mail about your cancellation of online franking directly to "[email protected]" with your request.
  • If this route is too cumbersome for you, DHL also offers you a contact form which you only have to fill in with your data. Finally, if you press the "Send" button, your cancellation will be sent directly to customer support.
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  • Print out a copy for your records if you do not receive any feedback from DHL regarding the delivery within the next few days. If you receive your cancellation, you may have to start a request again.

When the DHL online service has been contacted

  1. Once the DHL support has checked your online franking process, you will be informed within a very short time by the support that the credit has been credited to your account.
  2. You can now process your online franking again as before and use the credit from your cancellation individually for other shipments with DHL.
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