Make use of Canon's warranty on the camera
If you have a problem with your Canon SLR and the warranty is still in place, you should send the camera to the manufacturer. You will not incur any costs for the repair.
If you have bought a Canon SLR camera, you get a two-year guarantee in Germany. During this time, all defects that can be traced back to a manufacturer's error will be eliminated free of charge.
Canon gives a two-year guarantee
- If you bought a camera in Germany that was manufactured for the German market, you have a two-year warranty. This applies to defects that were caused during manufacture.
- If you are having problems with the camera that you believe may be a manufacturer's fault, you should make use of the warranty. You have several options.
Send in the camera or take it to the dealer
- You will need proof of purchase as proof of purchase. This does not have to be made out in your name. If you purchased the camera used with a warranty, this will be transferred to you. If the guarantee card is not stamped, it does not matter. The proof of purchase is important.
- You can contact Canon directly, but the seller of the device will also help you.
- If you live in a larger city, you should check whether you have an authorized service workshop nearby. You could bring the defective device directly into this. Find out more on the Canon service pages about where you can find a service workshop in the vicinity. Enter the model of your camera in the form and you will receive the necessary information.
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Defects resulting from improper use or which can even be traced back to a fall are not covered by the guarantee. Before you send the camera in, you should be sure that it really is a defect or malfunction for which you are not responsible. Otherwise, you will have to pay for the shipping and repairs yourself.
