The DB lost property office - this is how you get lost items back

Throughout Germany, Deutsche Bahn collects found objects in 80 of its own lost property offices. From umbrellas to cell phones to entire suitcases, things handed in by employees or honest finders are stored here until the owner reports. If you have lost something, there is a real chance that you will find it in the DB lost property office. You are offered various ways to report a loss to Deutsche Bahn.

How to report a loss to the DB lost property office

• In order to report a loss to the DB lost property office, it is necessary to fill out a form in which you provide the following helpful information, in which: train or at which train station you lost your luggage and at what time and on what day. You must of course also state in as much detail as possible which item is involved.
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• If you notice that a piece of luggage is missing at the station, you can contact the service point in the station directly and fill out the form together with the service employee. The service employee will then forward the inquiry request accordingly.
• If you only discover your loss at your destination, you can report the loss either by telephone or, quite simply, online. For one Online loss report enter your details directly in the database. You will be assigned a loss number with which you, together with your e-mail address, will be able to call up possible finds on a regular basis. Of course, you can also download a PDF file online, which you can fill out, hand in at the Deutsche Bahn service point or send it in by post.

What you should consider when reporting a loss

• If you have lost your wallet, have all bank and credit cards blocked immediately; this is the only way to rule out any misuse. To have the cards blocked, a central contact point is available at any time, which you can contact on the toll-free number 116 116. Also remember to bring a cell phone card, etc. to be blocked.


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• All lost and found items, from umbrellas to bicycles, are brought to the DB lost property office, but losses are incurred with little or no loss no value usually not handed over to the lost property office, this includes for example magazines and paperbacks, pens and Cigarettes.
• The investigation of your lost item will be carried out for four weeks. If there is no find during this time, the search is ended. However, if it is found, you will be notified.

When your lost item has arrived at the DB lost property office

• If you have been notified that your valuable item has been found, you can usually pick it up free of charge from the DB lost property office that is closest to you. However, that does not mean that this lost property office is also near where you live.
• If you would like to have the lost property sent to your address, you must expect considerable fees. Of course, this also depends on the size of the thing and the total storage period. You still have to reckon with a fee of EUR 20 or more per dispatch with Deutsche Post.
• Also keep in mind that if the placement is successful, a finder's fee may be due to the finder, except Only employees of Deutsche Bahn and finders who expressly waive the finder's fee are eligible for the finder's fee to have. The finder has a legally regulated entitlement to finder's fee from a value of 50 euros.

Some items that are not picked up from the lost property office will be released for auction after the retention period has expired. (As of 10/2012)