Contact Ryanair
The bad information first: Every year the airlines worldwide register approx. 2.5 million pieces of luggage as lost or damaged. The good news: 98% of the suitcases are found again within 24 hours, out of 1000 approx. 5 pieces of luggage lost. Even if you followed Ryanair, you have to make a complaint directly at the airport and you can also contact us via the website.
An air carrier is required to be your Luggage to transport and to ensure safe care. You will receive a baggage ticket with the baggage check-in. If your suitcase goes missing, you should report it as soon as possible and contact us.
Ryanair is difficult to reach
- the contact with the airline Ryanair is difficult, hardly possible in person and probably not desired. Especially if you want to present an advertisement of your luggage, you will be referred to the written way by e-mail (see below).
- Please note that you have a duty of care on your part in the event of loss of luggage and that you must behave in accordance with the statutory provisions.
- It is important that you report the loss of your suitcase directly to the airport immediately after landing. So don't go to the hotel first and then make a complaint. As long as you file a complaint before leaving the airport building, prima facie evidence suggests that Ryanair, as the carrier, is responsible for the loss of your luggage.
- In the baggage hall, turn to the lost & found counter, which is usually available, or to one of them Ryanair representative or a representative of the airline you last flew with are.
- Submit your complaint in writing on a form (Property Irregularity Report - PIR). The PIR is a prerequisite if you want to submit claims for compensation.
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Contact only possible via website
- You can also contact Ryanair online after you have reported your damage at the airport via their website inform about the loss of your suitcase. However, reporting the damage on the website does not relieve you of your previous obligation to have the loss of luggage detected immediately after landing at the airport.
- Your report, submitted via the Ryanair contact page, will then be sent to the complaints department, which should contact you.
- Please note: If you have left the airport without reporting the loss of baggage, you must report the loss of baggage within seven days. However, you then have a problem of proof, as you now have to prove that your suitcase was actually lost. According to Ryanair, you should even have up to 42 days to report the loss. But remember that every day that you let go unused is evidently at your expense.
- You need to know that an airline is liable for anything lost baggage is limited. Compensation is not calculated based on the value of the contents, but on the weight of the suitcase. This weight results from the baggage ticket.
- The handling of a compensation case is regulated very differently by the airlines within the framework of air travel law. The offers on the Internet that promise help as a flight passenger only relate to compensation payments as a result of flight cancellations and delays.
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