Should you contact the dealer or manufacturer in the event of a warranty claim?

In the event of a warranty claim, contact the dealer or manufacturer

• If you have bought something that is defective or has broken over time, it depends largely on how long ago it was bought. A guarantee case only exists if you have explicitly received a guarantee from the manufacturer. If this is not the case, there is no guarantee case, you can then only claim the statutory warranty against the dealer.
• Check the date of purchase against the proof of purchase. If the purchase was not more than two years ago, you can assert your statutory warranty claim from the dealer. If, on the other hand, the purchase was made more than two years ago, you only have claims if the manufacturer has given a guarantee that goes beyond the statutory warranty. Note that the manufacturer does not have to give a guarantee. He can only do this. After two years, you will therefore no longer contact the dealer.
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• Check your purchase documents to see how long the manufacturer's warranty lasts and what defects it intervenes.
• If you have a warranty claim, contact the manufacturer and send him the goods. Include a copy of the proof of purchase and explain the defect.
• The manufacturer will certainly have the device repaired as soon as possible and send it back to you.


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How to contact the dealer about the warranty

• If, on the other hand, the object of purchase broke or is damaged in the first two years after purchase, contact the dealer and not the manufacturer. Then there is the legal guarantee and it is not a guarantee case.
• You are entitled to a guarantee according to the law. A guarantee case only arises if you have received a guarantee.
• After the warranty, the dealer must repair the goods in the event of a defect. If he does not succeed in this or if it is impossible to improve the goods, you can reduce the purchase price or withdraw from the purchase. Please note, however, that you have to have the dealer repair it. If the goods are repeatedly defective, you can withdraw from the purchase contract after the second unsuccessful improvement and you will then be reimbursed the full purchase price.
• For the first two years you should only contact the dealer and not the manufacturer. The dealer can turn to the manufacturer and does not suffer any damage.