Right of return for a cell phone
Annoying! Your cell phone is defective. However, there is only a right of return if the dealer has made unsuccessful improvements. Before going out of reach for long periods of time, consider what you can do.
A cell phone is now part of everyday equipment at home and on the go. It is particularly annoying when a device that has just been purchased refuses to work. Then only the warranty law helps.
Right of return only after attempted improvement
- Your direct contact is the dealer from whom you bought the cell phone. It is subject to warranty.
- The dealer initially has the right, but also the obligation, to improve the device and eliminate the fault. To do this, you must allow him a reasonable processing time, which is usually approx. 14 days. If the retailer insists on his right to rectify, you have no right of return.
- The dealer also has the right to take back the defective device and give you a new phone of equal value.
You have a favorable legal position for 6 months
- It is important that, according to the law, it is presumed that the error was already present at the time of purchase, provided that it appears in the first six months after the purchase.
- After these six months have passed, you must prove that you did not cause the error. According to experience this is very difficult and regularly leads to a controversial foreign trade with the trader.
- A right of return only arises if the retailer's attempt at rectification fails or the retailer is not interested in the rectification and takes the cell phone back immediately.
- If you make use of your right of return, you can return the device and receive a refund of the purchase price.
Statutory warranty for electrical appliances - keep this in mind
Electrical devices are fun as long as they work. If they are faulty, check ...
Handy can also have an additional manufacturer warranty
- An alternative can also consist in the fact that the manufacturer of the mobile phone has issued a guarantee that goes beyond the statutory warranty law. The content of this guarantee can be very individual. For this purpose, you should read a possible guarantee statement in detail and align your strategy accordingly.
- You should know that the dealer cannot refer you to the manufacturer's warranty under any circumstances. He himself is subject to a warranty.
- If the cell phone is only insignificantly impaired, you should rather take advantage of a right of reduction and demand that you be reimbursed a reasonable part of the purchase price.
- You have to keep in mind that while the retailer is trying to repair, you will not have a cell phone and will not be able to make calls.
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