"I don't remember my PUK"

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When you set up your phone again after a break in communication, you should have your PIN ready. If you enter an incorrect entry three times, it is automatically blocked. Then only your PUK number can help. If you don't know them either, the situation is precarious.

You can find out your PUK number from your telephone provider.
You can find out your PUK number from your telephone provider.

Your mobile phone provider knows about your PUK number

The provider knows your PUK number best. Therefore, you do not have to give up, you should use this contact. In this way you receive your access code and no longer have to do without your phone. Contact your Telephone provider. There are several options:

  1. For one, you should go by in person. Your cell phone provider has branches in every major city.
  2. Here you have to legitimize yourself. This can be done using the scanned ID. This was already arranged for you when you registered and signed the contract. Alternatively, you assigned a password at that time. A query in this regard is now unavoidable.
  3. The other solution is a phone call. But here too you have to identify yourself.
  4. You will then receive a letter within a certain period of time. This then contains the access code.
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  5. In order to avoid this time delay, the PUK transfer is usually handled immediately by telephone.
  6. You now enter the code that has been sent to you and you can immediately assign a new PIN. However, you should be able to keep this number in mind better.

When the access code no longer exists

Everyone concerned knows that if the PUK number is missing, caution is required - dubious situations can quickly arise.

  • Some providers charge a fee for sharing your PUK number. This is mostly the case with smaller providers.
  • Look at the cost of the service number. Under certain circumstances, this point can also be relevant for your finances.
  • Therefore, it is better to use the personal contact on site. From a data point of view, this is also the safest way for you.

Your phone definitely "knows" which PUK number is the right one. In the rarest of cases, however, your SIM is no longer in order either. Then you should definitely get a new one.

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