Hermes lost package

Make a claim against Hermes - package lost

• A packet loss is always annoying - for the sender and for the recipient. First of all, in order to make claims for compensation against Hermes, you must be entitled to such a claim in the event that the package is lost. In principle, Hermes is liable for packages that are lost with a price up to a maximum of € 500. The replacement price for luggage is up to € 1,000. However, this depends on the current value. If there is already damage, if the customer advisor has already determined this on delivery to you, you will automatically receive a damage report from him.
• Otherwise you have to report the damage by email. It should be noted here that this must take place on the day on which the damage is known. In the case of hidden damage, the damage report must also be sent by email within 7 days. The email you have to contact is: [email protected]. You will then receive a return email from Hermes with further instructions for further processing the claim.
  instagram viewer
• Some documents are also required from Hermes if the package is lost. You must provide information about the contents of the shipment and the type of damage. Furthermore, a description of the packaging that was used is necessary, here both in terms of appearance and content. You must also indicate the type of damage to the packaging. It is also important to provide the purchase receipt. The award report can also be submitted here, should it be an item from an internet store. You must send these documents to Hermes by post. The exact address from Hermes can be found on the website under the heading "Damage report for a parcel".

I wish you success!