Cancel your contract with congstar: It's that easy
Congstar is a popular provider of mobile phone and DSL contracts in Germany. But it may happen that you want to cancel your congstar contract, be it because of a better offer from another provider or for other reasons. In this comprehensive guide, we will show you how you can easily and smoothly terminate your congstar contract and what you should definitely pay attention to when doing so.
Which contract do I have?
Before we dive into the details, it is important to understand that the Termination of a congstar contract depends on various factors, such as the type of contract and the term.
Typically, congstar's contracts are divided into two main categories: Contracts without a fixed term and contracts with a term of 24 months. Each of them has different notice periods and conditions.
Contracts without a fixed term
Notice period: For contracts without a fixed term, the notice period is two weeks to the end of the month. This means that your cancellation must be received by congstar at least two weeks before the end of the respective month so that it takes effect at the end of that month.
Contracts with a term of 24 months
notice period: For contracts with a term of 24 months, the notice period is three months. This means that you must submit your cancellation at least three months before the end of the 24 months, otherwise the contract will be extended for a further twelve months.
This is how you proceed when terminating your congstar contract
Depending on the type of contract you have, the notice period is either two weeks or three months. Calculate the time at which your cancellation must be received by congstar in order to make optimal use of your contract term. The termination itself is the same for both forms of contract, both those with a fixed term and those without a fixed term.
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- Log in to your customer account on the congstar website.
- Navigate to your contract in the "My products at a glance" section.
- Select “Terms & Deadlines”.
- Now select the “Cancel contract online” option.
- Follow the on-screen instructions to complete the cancellation process. You will probably be asked to confirm your cancellation several times. Do this if you are absolutely sure that you want to finally terminate your congstar contract and no longer use it.
Cancellation of the congstar contract with a self-written letter of termination
Another way to terminate your congstar contract is by sending a direct and official letter of termination. You do not need to access your congstar customer account to do this.
- Write a cancellation letter in which you clearly state that you would like to cancel your congstar contract as soon as possible.
- Be sure to include your name, your contract details, your address and your contract number and customer number.
- Send the cancellation letter either by email to [email protected] or by post to the address: Congstar GmbH, Customer Service, PO Box 1165, 61466 Kronberg.
Make sure that your cancellation is received by congstar in a timely manner. This is crucial to avoid unwanted extensions and additional costs.
After your cancellation has been processed, you will receive from congstar a confirmation. Keep these carefully to avoid any possible misunderstandings. Don't forget any Additional services, such as b. cell phone insurance or optional packages, to be canceled separately if you no longer wish to use them.
