Contact the O2 customer hotline
The o2 customer hotline can be called by contract and prepaid customers, but also by new customers. Calls from within your own network are not free of charge. Nevertheless, experience has shown that you need a lot of patience with o2.
The o2 customer hotline will help you with questions and problems. However, you can also order products directly from the hotline if you are not yet a customer and not in Want to order online and don't have an O2 shop nearby or personal advice is of no value place.
The o2 customer hotline for new customers
The number of the o2 customer hotline for new customers is 01802-022 011. It costs 6 cents per call from the landline Telecom and can be reached on weekdays until 10 p.m. and on Sundays until 9 p.m.
- You can only conclude new contracts via this customer hotline. If you are already a customer, you will be referred to the more expensive hotlines for contract or prepaid customers.
- Experience has shown that the o2 customer hotline can be reached immediately for new customers. You don't have to plan a long wait.
The o2 customer hotline for contract customers
As a contract customer, you can reach the o2 customer hotline on 0179-55 22 2 from your mobile phone. Regardless of the duration of the call, you pay 30 cents once. You can call any day of the week until 10 p.m.
With your o2 card number, you can quickly contact the mobile phone provider ...
- You can use this hotline to extend or amend contracts, ask questions about invoices and complain about them, or add new options to your contract.
- You have to accept long waiting times at any time of the day. The customer hotline is not manned at night; other mobile phone providers offer this service.
The o2 customer hotline for prepaid customers
If you use an O2 prepaid offer, you can reach the customer hotline on 0179-55 28 2. It will be 30 cents per call from your Prepaid- credit deducted. If you have no credit, you cannot reach the o2 customer hotline. It is manned from Monday to Sunday, you can call until 10 p.m.
- As a prepaid customer, you can report problems with your SIM card or check your account balance. You can also clarify disputed debits from the credit.
- The customer hotline for prepaid customers is automated in many respects. This concerns, among other things, the announcement of the account balance or the remaining time of the SIM card until you have to recharge it. If you want to speak to an employee, the waiting times are quite long.
o2 has a very clear layout Online portal. Here you can take care of everything related to your contract and save yourself the cost of calling the o2 customer hotline.
