Forgot your PIN at the Packstation - what to do?
The DHL Packstation is a wonderful invention for professionals or anyone who travels a lot. You can simply have your orders delivered to a packing station near you and pick up the shipment within the 24-hour storage period - whatever suits you best. In order to be able to remove the shipment from the packing station, you need your personal PIN. Anyone who has forgotten them stands at a loss in front of the machine.
Packstation: Have you forgotten your PIN number?
To pick up a shipment from the packing station, you need your customer card - the Goldcard - and the personal identification number, which is referred to here as "PostPIN". Anyone who has forgotten their PIN or entered the code incorrectly three times in a row, for example in the wrong order, is at first perplexed in front of the packing station. If you enter the wrong number three times, your access is automatically blocked. However, this does not mean that the relevant program is no longer accessible to you.
- Anyone who has forgotten their PostPIN can apply for a new PostPIN at the DHL service call center.
- Anyone who has kept their Packstation welcome letter from DHL (registered mail) will also find their personal PostPIN in the cover letter. You also received your Goldcard with the same shipment. If you can not find the letter, it is best to contact the hotline.
- You will find the corresponding service number on your packing station or on the homepage, in the customer service area: 01805 345 22 55 (01805 / DHL CALL).
- The cost of calling the service hotline is 14 cents per minute or part thereof if you leave the Call a German landline and up to 42 cents per minute or part thereof if you are from a German mobile network select. The hotline is manned around the clock every day.
- To apply for a new PostPIN, you have to call the hotline and have your Goldcard (customer card) ready - alternatively, you can Of course, you can also personally give the new PIN to a DHL Service Center by presenting your customer card for the Packstation apply for.
- You can only collect the new PIN number personally or by registered mail. It usually takes one to two days to issue a new PIN.
- If you have not only forgotten your personal PIN, but also entered an incorrect number combination three times, your customer card has been automatically blocked. You should make your contact person on the hotline or at the customer center aware of this so that the card is unlocked at the same time. Otherwise you will soon have your new PIN in your hands, but you will still not be able to pick up your shipment from the Packstation because your access card is blocked.
You have been enjoying the excellent service of Deutsche Post for some time ...
Note: If the storage period for your parcel has almost expired, it is worth calling the hotline with the request to extend the storage period. This is technically possible and gives you the opportunity to get your package after all, if you are still waiting for your customer card to be unblocked or for the new PostPIN to be delivered have to.
