Sky-Receiver always carries out an initial installation

instagram viewer

If the Sky receiver repeatedly does an initial installation, this is more than annoying. The problem can have several causes.

Perform a reset on the Sky receiver

If your receiver is in stand-by mode for a longer period of time, annoying errors occur. Your device is not working properly. The first step in fixing the error is to perform a reset. Fix the error as follows:

  1. Prepare for a reset. Go to stand-by mode and then press the power switch on the back of the device.
  2. Disconnect the power supply. Disconnect the Sky receiver from the power supply for about ten seconds by pulling the power plug out of the socket.
  3. Restart the receiver. Turn the receiver back on. A self-diagnosis starts. After that, your Sky should work properly.
  4. Repeat process. Always follow the steps if your Sky receiver goes on strike.
    5. Sky receiver - this is how you react in the event of a defect

    If your Sky receiver stops working, you have several options, ...

Do you want yours software update, do the following:

  1. Press the menu key. To update the software, press the menu button on the remote control of the Sky receiver.
  2. Choose service. Select "Menu" or "Service" and confirm with "o.k.".
  3. Control software. Then go to "System", confirm that with "o.k.".
  4. Confirm update. Call up the point "Update software" and confirm again with "o.k.".
  5. To update. Your Sky receiver is now looking for an important update. Follow the directions that are on your screen appear.

When you update the software, your receiver performs a search and scans station by station. You see satellite and cable-Programs directly through Sky. Find out more about packages and their programs at Sky.

If your receiver continues to perform an initial installation, contact Sky customer service or use the "on-site service".

Causes for the initial installation on the receiver

If your device makes this error every time you turn on the TV, there are several reasons:

Have you disconnected your receiver from the power supply, the television or the receiver? This often leads to a new installation and a search run through the stations. If you completely disconnect the device from the mains using a main switch, this triggers this behavior.

There may be a software error in the device. Your receiver assumes that there has not yet been an initial installation. In this case, update the software.

Sky will update the system from time to time. The provider changes program positions or adds new stations. That can trigger the error. Usually resetting or updating the software will resolve the problem.

If you do not always disconnect the device from the mains, reset or update does not help, contact Sky service. There could be a persistent malfunction with the provider, which leads to the problem with the constant initial installation of the receiver. Otherwise your receiver is probably defective and you need a new one. Customer service will advise you on your device and take you through the individual steps.

click fraud protection