At Zattoo, the picture remains

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Zattoo is software that enables television programs to be received as a live stream on your PC or mobile devices. Unfortunately, the picture sometimes stops after a few minutes. This problem is easy to fix.

Pictures freeze - check the internet speed

Of course, the picture always stops if the transfer rate is insufficient to transfer the picture and sound signals to your computer at sufficient speed. The following procedure is therefore recommended.

  1. Check the speed Your internet connection. This should be at least 16 Mbit. The speed test must show a good result for this connection rate so that you can receive the programs without problems.
  2. If the speed is noticeably slower, close all other programs. Make sure that you are only connected to the network with one computer. Test the speed again.
  3. If the transfer rate is still too low, empty all of the browser's caches. Shut down the computer and restart the router as well.
  4. Now test the speed of the Internet again and check whether the images on Zattoo are still constantly frozen.
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Fix specific problems with Zattoo

Stay the pictures at Zattoo even though the transfer rate is good enough, try the following.

  1. Experience has shown that the malfunctions in Internet Explorer occur more often. Zattoo recommends Firefox or Chrome, many users have had good experiences with Safari or Opera. Of course, all browsers you test must be up to date.
  2. Update the flash player. The films are played via Flash, so the problem can also be related to this player.
  3. Sometimes updating browsers doesn't work properly. If the measures mentioned so far did not lead to success, you should uninstall all browsers. After that, just install Chrome or Firefox. Test to see if the problem persists.
  4. If the image continues to freeze, protection software could be causing the problem. Try turning off your anti-virus program and the firewall. Ad blockers or an anti-banner function also interfere with reception. However, this is usually noticeable through a black screen, not through images that suddenly stop.

Best chance for trouble-free TV With Zattoo you have Chrome with the browser and a current Flash Player.

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