Complaint to T-Mobile
Problems can arise anytime and anywhere - whether with companies or authorities. T-Mobile is one of them. If you want to get rid of a complaint, then you should proceed with caution in order for you to be successful.
You should keep this in mind with T-Mobile
- First decide how the complaint should be received by T-Mobile. With the post office, it will certainly take a long time to get a response. Better to write an email or call the call center.
- Since T-Mobile is a huge company, you should include all relevant facts in your complaint. This includes the full name, the Phone number, an e-mail address and - this is often forgotten - the customer number. You can find this on every statement.
- When talking on the phone, you should always make a note of the date, department, and name of the person with whom you are speaking. This can be helpful afterwards when it comes to commitments etc. goes.
How to correctly formulate your complaint
- Even if you are legitimately angry, you should still make your complaint factually and sensibly. The same applies to conversations with an employee from the call center who cannot help your unsightly situation.
- First and foremost, it is important that the error or problem is described very explicitly. Explain in bullet points and with data why you are dissatisfied. Pay attention to your language and avoid defamation and swear words - this does not advance the matter.
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- You should also make a precise request or propose solutions. This can also be done with a deadline. Let the complaint end in such a way that T-Mobile owes you an answer. A sentence like "Please reply as soon as possible" would be an end.
Announce a change
- As a rule, threats are of little use if they are left blank. If T-Mobile ignores your complaint or rejects it with a standard letter, although you feel you are right, you can also announce a change. This is usually more attractive because it is about the money and you as a customer are no longer available.
- If you want to terminate anyway, for example because you are not satisfied with the tariffs from T-Mobile, then take a look at your documents and write a notice of termination. Often you will then be presented with cheaper offers than if the contract were simply extended.
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