"Com.google.process.gapps has stopped"

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The error message "Com.google.process.gapps has been paused" appears more frequently on smartphones when you try to download apps from the Play Store. It is caused by a communication error between your smartphone and the store that is easy to fix.

Do not despair at the error message, the solution is simple.
Do not despair at the error message, the solution is simple.

Systematic procedure for the message: "Com.google.process.gapps has been stopped"

  1. Check to see if you have allowed downloads. You can usually find this under "Settings" -> "Application Manager" -> "Downloads". These must not be deactivated.
  2. If the message "Com.google.process.gapps has been paused" continues, empty the Play Store caches. You can find this in the application manager under "All" and "Play Store". Test whether the message still appears.
  3. If so, go to the Play Store again. Go to Update via the menu item "Cache + Clear Data".
  4. Now you still have the option to reset the app settings. You can access this again via the application manager and "Manage apps". Switch from "Downloaded" to "All" and then select "Reset app settings"

The exact paths can be slightly different depending on the mobile phone and operating system. In any case, you have to allow the downloads, clear the caches of the Play Store, update it and reset it one after the other. After each step, check whether the message "Com.google.process.gapps has been paused" still appears.

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A new Google account always solves the problem

Sometimes the error cannot be corrected as described. You need to create a new account Google set up. Proceed as follows.

  1. Go to "Accounts and syncing" on your smartphone via "Settings". Choose the Google Account. You will now see an overview of what is being synchronized about it. At the bottom right is a "Remove Account" button. Delete the account using this button.
  2. Now select "Add account", the button is at the bottom right. You will now see a list that also includes "Google". Select this to set up the account again.

The message "Com.google.process.gapps has been paused" should no longer appear.

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