File a complaint with Amazon

Amazon: filing a complaint - important information

You should first check whether you have a reason for complaint. In the event of processing delays, always contact the seller first. Give him a chance to see where the package went. This also applies in the event that the goods have been damaged or broken during transport.

If you have not yet received the package with books or other goods, first ask the seller for the tracking number. You can check the shipping status online at any time.

Items that were ordered directly from Amazon can be returned free of charge for a certain period of time after purchase. This also applies to books from different publishers if they were sold directly by Amazon. For more information, see the tips at the end of this article.

Instructions for contacting

1. Log in to Amazon. If the above efforts are unsuccessful, file a complaint with Amazon. To do this, log in to Amazon with your login details.

   

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2. Call up the imprint. Select "Imprint" at the bottom of the website.

   



Register a complaint with Amazon - this is how it works

You can file a complaint with Amazon for various reasons and ...

3. Select request category. Click on "Contact Us" in the menu on the left. Select your order or - if it is no longer displayed - the option "Prime and other". Set the topic "Problem with an order or an article" and limit your concern accordingly using the drop-down menu.

   

4. On "e-mail"click. Now click on the "E-Mail" tab. With Amazon products, you can also select the button "Return or replace item".

   

5. Fill out Form. If you have clicked on "E-Mail", enter all further information including your order number in the form and click on "Send E-Mail".

   

Tips and Tricks

• Orders that come directly from Amazon can be returned up to 30 days after delivery. You can find a corresponding option under "My Account" and "Orders". The further procedure is also explained here.
• Regardless of the publishing group, the return period for e-books is 14 days, provided the order was placed via the Kindle shop.
• You can submit a complaint to Amazon at any time and enter any concern as a reason for complaint.
• The Amazon support team will deal with your complaint within a few days and be at your side.
• It's also worth knowing that Amazon has an A-Z guarantee that allows you to claim the money back if you haven't received any goods.

Conclusion: complain about the article

You can file a complaint with Amazon for a variety of reasons. As a rule, the support is very competent and cooperative, so that you and the service team should solve your problem very quickly.

Although Amazon has great market power and has had problems with antitrust law due to e-book sales in the past, it is almost always accommodating to its customers.