TomTom repair of a navigation device

TomTom troubleshooting options

Before taking any precautions for repair, you should first try to correct the fault yourself. In many cases the problem is only temporary.

• If your TomTom sat nav does not turn on, charge the device for 2 hours or more and reset it after it is charged. Since every device can be reset in a different way, it can't hurt to take a look at the operating instructions for the navigation system.
• If the navigation system shows a cross on the display after switching on, the manufacturer's application is not correctly installed on the device. How you can update the software depends on which software is required for the process. With the help of the manufacturer's free service, you can easily find out which variant is required.

This is how the repair works

If the suggestions above don't help, your device may need repair.

• To arrange for a repair, contact the Customer support from TomTom. Select the correct device for the contact from the list and have your proof of purchase ready.


TomTom PRO 9100 - how to update

To perform an existing update for your TomTom PRO 9100, you have two ...

• In this way, the manufacturer can check whether it is a warranty claim or whether the device needs to be repaired for a fee. If there is no longer any guarantee, you can inquire in advance with which one costs You can roughly calculate.
• A competent employee will initiate all necessary steps in the event of a repair. At the beginning of the repair you will receive a certificate with information on the repair process and a corresponding repair number.
• After receiving the product, the device is in the manufacturer's service center for 10 to 20 days. In the event of a serious defect, TomTom may exchange the device for a new navigation system. If possible, make a backup copy of your data before sending it in.