DHL: Pick up the package at the parcel center

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When you order something, the goods are usually delivered to you as a package. DHL is the largest parcel supplier in Germany. But if you are not at home when the package is delivered, the package will be deposited for you at the package center. What should you watch out for when you pick it up?

Parcels are delivered to a parcel center if you cannot be reached.
Parcels are delivered to a parcel center if you cannot be reached.

There are several things to consider when you need to pick up a package at the DHL parcel center

  • If you could not be reached at home during the parcel delivery, your parcel will be delivered to a DHL parcel center.
  • The parcel center is usually located in a branch near you. Every larger DHL branch serves as a parcel center for the parcel service.
  • You will receive a notification from the supplier. This shows what was stored for you, when the supplier tried to meet you, when the package is ready to be picked up in the center and in which center it was deposited for you.
  • You should therefore look carefully at the notification stating where you need to pick up the package and when it will be ready for you there. The package is usually only available to you from 10 a.m. on the next working day.
  • In general, it is helpful for employees if you simply take the notification card with you and hand it over to the employees.
    • DHL parcel centers in Germany - information

    Post parcels are distributed in Germany via the parcel centers of ...

  • You should also have your identity card to hand, because DHL employees are obliged to verify your identity.
  • When you receive a package, you should take a quick look at the outside of the package, at If there are significant deficiencies, you can submit a complaint immediately and save yourself the trouble of going to Branch. Since the complaint is taken up immediately, you cannot be assumed to have damaged the package.

Ways you can get the package without being present

  • There is also a section on this notification card that can be used if you want to authorize someone else to collect your package from the package center. You must fill this out and give it to the person who will collect the package. This person must be able to identify himself with an ID and must also present your ID so that the employees can compare your signature.
  • Furthermore, the parcel suppliers often try to hand over the parcel to neighbors. All you have to do is pick up your package there. In this case you will also receive a notification. This shows which neighbor the package was delivered to.
  • If you have registered with a packing station, your package will be deposited there for you. Here, too, you will be informed with a card.
  • If you know you won't be available when the delivery arrives, you can try that The sender to determine that the package will be delivered immediately to another address at which you can be reached are. For example, you can provide the address of your employer.

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