Sonos Player: Not all buttons on the touchscreen work
The Sonos Player comes with a controller that has a touchscreen. This often does not seem to work correctly. Below you will find out how you can isolate and eliminate the problem.
Typical problems with the Sonos controller - first countermeasures
- The touchscreen of the controller of the Sonos Player is not equally sensitive over the whole area. It is normal if this is a little less sensitive in the lower area than in the upper area. You usually get used to this quirk quite quickly.
- It is also often the case that you still have to get used to correct operation. The distances are very small, so it happens more often that the signal is triggered in the wrong line.
- Place your finger in the desired position and press a little harder than you usually do. If the player does not respond properly, there is a technical problem and you should contact Sonos.
- In general, you should use the battery pack remove, reinsert it immediately and place the Sonos controller in the charging station. This triggers a reset. Often this solves the problem.
Behavior when the player does not respond properly
- Avoid anything that can cause you to lose the warranty on the device. The warranty conditions expressly state that these expire if the device has been opened or the serial number has been removed. From a technical point of view, too, it makes no sense to open the device and look for the fault, because there is no replacement touchscreen.
- Contact the Support from Sonos. You should do this even if you assume that there is no guarantee claim, because it could be that you are out of goodwill get help, which is the rule in case of problems with the touchscreen, as long as you have not disassembled the device yourself to have.
- If the support representative thinks that there is a warranty claim, you will be given an RMA number (Return Merchandise Authorization) and detailed instructions on how to send the defective controller from the player will expire.
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As a rule, a defective touchscreen can only be repaired by Sonos because parts that are not available in electronics stores have to be replaced.
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