Activate inactive SIM card

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You must have an inactive SIM card activated before you can use it. This can be done over the Internet or you can use the telephone hotline of your mobile phone provider.

Your mobile phone needs a SIM card when you call it, SMS want to write and go online. If you buy your mobile phone or SIM card in a mobile phone shop, you will receive it immediately and you do not usually have to activate it. If, on the other hand, it is sent to you by post, activation is necessary for security reasons.

Why you got an inactive SIM card

  • An inactive SIM card is sent for security reasons. To activate it, you must prove that you are authorized to use this card. This system was introduced for security. Otherwise, anyone who gets the SIM card could use it at your own expense.
  • As a rule, only inactive SIM cards are sent by post. This prevents the letter from being opened by the wrong recipient and the card being used.

Activate the card by phone or over the Internet

With the letter on which the SIM card is stuck, you will also receive information on how to activate it. There are usually two options: activation via the Internet or via the telephone hotline.

  • Call the telephone hotline number and fill in the required information. Usually this is your SIM card number and yours Phone number. You may also need to provide your PIN or account password. After verification, the card is activated immediately or within 24 hours.
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  • You can also activate it over the Internet. As with activation by telephone, you do not enter the required information using the keyboard on your telephone, but rather using the keyboard on your computer.

You cannot activate every inactive SIM card. It can also happen that your SIM card has expired or has been blocked. In this case it is not possible to reactivate the card. You should contact your wireless service provider if your card has stopped working and if you cannot activate it.

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