"My chat on Facebook does not work"

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The complaint “my chat on Facebook doesn't work” is heard more often from social media users. Most of the time, however, the problem is easy to fix.

Chatting on Facebook is not always possible.
Chatting on Facebook is not always possible. © Thorben_Wengert / Pixelio

Chatting on Facebook doesn't work - possible solutions

A popular one Facebook-Offer is the Chat to chat. When he doesn't go, some don't know what might be the cause.

  • If you want to use your chat on Facebook and it doesn't work, it may be because you are not available to chat. At the bottom right of your Facebook page you will find a horizontal bar labeled “Chat”. If you click on this, a window opens up in the right corner of which you will see a gear-like symbol. If you click on this symbol, another window opens, which among other things contains the information "Available for chat". There must be a small tick in front of it so that it is available. If this is missing, click on it - the tick appears and you can chat.
  • If you are available to chat and it still doesn't work, log out and try again later. Because there may be technical problems on Facebook or maintenance work is being carried out.
  • Sometimes it also helps if you close your browser and reopen it before logging back into Facebook.
  • If your Facebook chat does not work for a long time and you are sure that the problem cannot be temporary, you can get help on the Facebook page. To do this, scroll down to the bottom of the page, where you will find the hint "Help" on the far right. Click on it and on the page that opens you will find the option “Problems using Facebook”. On the list below, click the “Report a Function Failure” heading. Among other things, the chat is listed below. Now click on it there as well. A list of possible problems opens, including "I cannot connect to the chat". Clicking on it will allow you to report your problem.
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Chat doesn't work - maybe it's the browser

  • However, some browsers are not suitable for Facebook chat or you do not have the latest browser version.
  • In such cases you will have to try a different browser or download the latest version. Sometimes it also helps if you have the Empty your browser's cache and delete the cookies.
  • If none of this works, shut down your computer and restart from scratch.

The latter is rarely necessary; a chat problem can usually be resolved with the other methods.

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