VIDEO: Amazon: Send goods back and get your money back
"Money back" guarantee at Amazon
If you've bought an item on Amazon, you have several options for returning an item and then getting your money back:
- On the one hand, you have a general right of withdrawal. This allows you to send your ordered goods back within two weeks without having to state the reason for the return.
- On the other hand, Amazon can take back items up to 30 days after the order, if you have the Have ordered items from the Amazon.de shop and the item is complete, unused and undamaged is.
- Finally, you still have the option of returning an item to Amazon within 2 years, if this item has a defect such as wrong delivery or damaged during this time respectively. has defective parts.
Return the item and select a refund
If you want to return an item and want your money back in the process, you have to use the Mark the item as a return via the Amazon return center and then send the item to Amazon send back:
Amazon: return of the books
You send ordered books back to Amazon with a return slip. The return …
- To do this, open your web browser and go to the website of Amazon on.
- Then click on "My Account" in the top right corner and then on "My Orders" in the middle.
- Log in with your email address and password.
- Then look for the article in your order overview that you want to return and click on "Return article" to the right.
- In the window that opens, tick the item to be returned and select the reason for the return from the drop-down list below on the right.
- Then click Next".
- In the next window, mark the item "Refund" to get the money you paid back for the item.
- Then click on "Next" again.
- You will then receive an overview of the item to be returned and the postage costs incurred for the return. Click "Next" to complete the return process.
- You have now sent the item to Amazon digitally as a return item and you will then receive an email confirmation. All you have to do now is print out the return label by clicking on "All return labels" Print ", and then post the item to Amazon using this label send back.
As soon as the goods have arrived at Amazon, you will receive your money back within three to five value days and you will then receive a e-mail about the successful reimbursement.
