Register a complaint with Amazon
For various reasons, you can file a complaint with Amazon and return goods that you have already received. If the item is faulty, you can have a replacement delivered or your money back.
Claim goods at Amazon
- With a delivery from Amazon it can happen that you do not like an article or that there is another complaint, which is why you want to complain about the article.
- You can easily submit a complaint to an item you have received on Amazon online and your effort is limited.
- However, you should note that if you have a complaint with Amazon, you have to send the goods back in as good as new condition along with the original packaging.
- When processing the complaint, you have the option of either having the money transferred back to you or having a replacement item delivered to you.
- You should make the complaint as soon as possible after receiving the goods. Therefore, it is best to check your order immediately for any defects and do not take too much time.
- If you have ordered goods from Amazon, you will certainly have online access to the provider's Internet portal, in which you can also make a complaint.
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You can arrange a return at Amazon via your account. If they …
How to make the complaint
- First, log in to Amazon with your access data in the Internet portal.
- Now go to your account and select the option "Return item". You can find the link above under "More information about your order.
- Below you will find an overview of which orders you have recently placed. Select the option "Return an article from this order" for the relevant article.
- Now select the appropriate reason for returning the item. In the event of a defect, you should describe it as precisely as possible in the text window. Then click on "Next".
- If the order was made directly from Amazon and not via the marketplace, you can log into In the next step, print out a parcel label, which you stick on the parcel to be returned can. You can then hand the package over to the post office and send it back free of charge.
- Depending on your wishes, you will then receive the purchase amount transferred back or a replacement item sent to you.
If the item was sold on the Amazon marketplace, you should contact a Contact the respective seller of the complaint to clarify how this is carried out shall be. You also have a right of withdrawal. You can use this to return an order for no reason. You will be reimbursed the purchase price, but you will have to bear the costs for the return yourself. Via the return center of Amazon you can also return gifts you have received or manage returns that have already been made.
