VIDEO: "The iPhone software update server could not be contacted"

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General information on iPhone software updates and the server

  • When a new and larger update is available, there is often an overload. You see the message "The iPhone software update server could not be contacted" because many device owners are trying to download the update. In that case, all you need to do is wait.
  • The little things that sometimes make iPhone software updates impossible include very mundane things. Check whether you are connected to the Internet or whether a firewall is preventing contact with the server.
  • Sometimes it is also because the iPhone is not properly connected. Disconnect. Shut down all devices and try again after restarting. These measures also often help when you update from the cloud.

Help if the service could not be contacted for updates

Unless a WIRELESS INTERNET ACCESS-Connection is possible, update iOS via the menu items "Settings", "General" and "Software update". If you get the message that the server is for iPhone-software-If updates could not be received, try the following:

  1. Disconnect the iPhone from the PC. Make sure your PC is showing the correct date. Deactivate the firewall to rule out this source of error. Go to the Internet as normal with your web browser. Try connecting to the iTunes Build store.
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  2. If there is a problem setting up the iTunes Store, it is usually due to a communication problem with the Apple-Software and the operating system Windows. You can find out more at the Support page.
  3. As soon as the connection to the store is established, open the control panel. Open the "Internet Options". Click on "Connections" and then on "Settings" to activate the "Automatic search for settings" check box. Confirm the changes with "OK". Note: As of Vista, the menu item is no longer called "Internet Options", but "Network and Internet".
  4. Close iTunes and open the program again. Now connect your iPhone to the PC. The update should now start automatically.
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