ICQ chat does not work

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If you cannot log into ICQ or the chat via ICQ does not work, the problems can have various causes. Learn how to fix the most common problems and then chat back in ICQ afterwards.

Troubleshoot ICQ chat issues.
Troubleshoot ICQ chat issues.

Quick help for the ICQ chat

If your ICQChat should not work, this can have various causes, some of which can be remedied quickly and easily.

  • If you are unable to log in, first check that you have used the correct login information.
  • If you are not sure whether you are using the correct password, you can use it if necessary reset to default.
  • If you do not log in or do not send or receive a chat message. test your internet connection. To do this, for example, start your web browser and go to a website.
  • If you cannot open this, restart your router or check that your network cable is connected or that you have established a working WiFi connection.
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  • You should also bring your ICQ program up to date. With very old versions, due to software or server updates, you may no longer be able to connect to ICQ or you may only be able to use the chat to a limited extent.

ICQ still does not work

If you are unsuccessful with the quick check of the most common causes, this may be due to your firewall or the ICQ settings.

  • To do this, first call up the configuration menu of your firewall and check whether it is not blocking the "ICQ.exe" program. You can also optionally add ICQ as a trusted application to have your firewall allow ICQ to access the Internet.
  • Alternatively, you could switch off your firewall for a short time and then test ICQ. If the ICQ chat then works, your firewall is blocking ICQ resp. possibly also the ports "443" or "5190" required for the ICQ chat. You would then have to approve this if necessary.
  • If you have set your firewall correctly and the ICQ chat still does not work, you can change the ICQ connection settings.
  • To do this, call up the settings of your ICQ client and change the port from "5190" to "443". With the standard ICQ program you will find this entry in your settings under "Connections" and "Server".
  • If ICQ chat still does not work, there may be two other causes over which you have little or no control.
  • For one thing, you could, for example, connect to the Internet through a network that is protected by a firewall that blocks chat programs. This could be the case, for example, in a school, university or work network.
  • On the other hand, it is also possible that the ICQ server does not work. To check this, you could friends or ask friends whether ICQ works for these, or the Web version from ICQ. If the chat via your web browser does not work, the ICQ server is currently unavailable and you have to wait until it is available again.

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